Data Protection Policy

Data Protection Policy (DPDP Act, 2023)

Effective Date: September 15, 2026
Statutory Reference: KS-DPDP-2026/V2
Entity: Khazana Stores Pvt. Ltd. https://khazanastores.com

This Data Protection Policy governs digital personal data processing at Khazana Stores Pvt. Ltd. (“Data Fiduciary”) under the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) and the Consumer Protection (E-Commerce) (Amendment) Rules, 2026.

1. Lawful Basis & Purpose Limitation
Personal data is processed strictly under verified statutory grounds:

Voluntary Consent: Given by the Data Principal when creating an account, making an online purchase, or submitting an offline inquiry for our imported showcase items.
Legitimate Uses: Fulfilling consumer orders, managing logistics delivery, providing GST-compliant invoicing, and maintaining statutory accounting records.
Minimal Collection & No Profiling: We collect only minimal necessary personal data (Name, Email, Phone, Shipping Address). No automated dark patterns, unauthorized profiling, or non-essential behavioral trackers are deployed across our platform.

2. Catalog Showcase & Offline Consultation Data
Showcase Catalog Items Notice:

Our website features luxury Furniture imported from Spain and curated Home Decor items imported from Thailand and Vietnam for showroom display and customer viewing only.
These items are strictly non-saleable online. Personal data submitted via inquiry forms for these showcase items is used exclusively to facilitate private showroom consultations or direct quotation discussions, and is never shared with third-party advertisers.

3. Statutory Rights of Data Principals
Under the DPDP Act, 2023, every user enjoys enforceable legal rights:

Right to Access: Review a summary of digital personal data processed by us and the list of logistics entities with whom data is shared.
Right to Correction & Erasure: Rectify inaccurate personal records or request complete deletion of account profiles (subject to statutory GST and tax laws).
Right to Grievance Redressal: Register grievances with our designated Grievance Officer.
Right to Nominate: Authorize a representative to manage data rights in the event of death or incapacity.

4. Grievance Redressal Officer & NCH Convergence
In accordance with the DPDP Act, 2023 and the Consumer Protection (E-Commerce) (Amendment) Rules, 2026:

48-Hour Acknowledgment: All statutory data grievances will be acknowledged within 48 hours.
Resolution Window: Grievance resolution will be concluded within 30 days.
National Consumer Helpline (NCH) Convergence: Khazana Stores Pvt. Ltd. participates in the grievance redressal mechanism aligned with the National Consumer Helpline (NCH) framework of the Ministry of Consumer Affairs, Government of India.
Consumers can escalate complaints via the NCH portal (consumerhelpline.gov.in) or the NCH App.

Data Protection & Grievance Redressal Desk:

Designation: Grievance Redressal Officer
Entity: Khazana Stores Pvt. Ltd.
Primary Grievance Email: info@khazanastores.com
Administrative Email: khazanastores@gmail.com
Official Web Portal: https://khazanastores.com