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Return, Refund, Cancellation & Import Disclosure Policy
Effective Date: September 15, 2026
Entity: Khazana Stores Pvt. Ltd. https://khazanastores.com
Khazana Stores Pvt. Ltd. (“we,” “our,” or “us”) is dedicated to providing reliable, safe, and transparent delivery services for all customer orders placed on https://khazanastores.com. This Shipping & Delivery Policy explains our order processing timelines, logistics handling, tracking procedures, and delivery terms in compliance with Google Merchant Center requirements and the Consumer Protection (E-Commerce) Rules, 2026.
- 1. Logistics & Courier Partnership To ensure secure and prompt domestic transit across India, we have partnered with Maruti Courier Services (operating out of Ahmedabad, Gujarat), alongside verified regional express logistics networks. All dispatches are processed with protective packaging tailored for imported and delicate lifestyle decor goods.
2. Order Processing, Cut-Off & Transit Timelines
- Order Cut-Off Time: 2:00 PM IST (Monday to Saturday). Orders received after this time or on Sundays and national holidays are scheduled for processing on the subsequent business day.
- Handling & Dispatch Time: Orders are verified, quality-inspected, and handed over to our courier partner within 1 to 2 business days.
- Estimated Transit / Delivery Time:
– Intra-State / Western India (Gujarat & Neighboring Regions): 5 to 10 business days.
– Rest of India (Metro & Major Urban Hubs): 7 to 15 business days.
– Tier-2 / Tier-3 & Remote Pin Codes: 10 to 20 business days (contingent upon local courier accessibility).
3. Shipping Charges Calculation (Dynamic & Weight-Tiered)
Because courier fuel surcharges and carrier logistics tariffs fluctuate periodically, shipping costs are calculated dynamically at checkout based on:
- Total Consignment Dead / Volumetric Weight: Calculated systematically on base weight tiers and incremental slabs per additional kilogram.
- Delivery Destination: Pin code distance and regional accessibility.
The exact, all-inclusive shipping charge is transparently displayed in your shopping cart summary before final payment authorization. There are no hidden or undisclosed post-checkout delivery fees.
4. Shipment Tracking & Status Updates
As soon as an order is dispatched from our Ahmedabad fulfillment facility:
- Customers receive an automated shipping notification via email and SMS containing the Consignment / Waybill (AWB) Tracking Number and direct courier portal link.
- Consignments can be monitored real-time on the official Maruti Courier tracking network.
5. Non-Saleable & Showcase Items (Furniture & Oversized Decor)
Showcase Catalog Logistics Notice:
Our online catalog features exclusive luxury collections—including Designer Furniture imported from Spain and curated Large Architectural Decor pieces imported from Thailand and Vietnam which are displayed strictly for showroom exhibition and customer viewing. These pieces are NOT shipped through regular online courier checkout. Delivery and white-glove freight handling for these items are arranged exclusively through bespoke offline showroom consultations.
6. Transit Inspection & Damaged Shipments
All outgoing parcels undergo rigid multi-tier quality checks. If an outer package appears severely crushed, punctured, or tampered with at the time of delivery:
- Customers are advised to endorse the courier delivery sheet with “Package Damaged” or refuse acceptance.
- In case of concealed transit damage, report the issue with unboxing photographs/video to info@khazanastores.com strictly within 48 hours of delivery confirmation, as per our Transit Warranty policy.
7. Grievance Redressal & National Consumer Helpline (NCH) Convergence
STATUTORY GRIEVANCE REDRESSAL & NCH INTEGRATION
In accordance with statutory e-commerce norms and the Consumer Protection (E-Commerce) (Amendment) Rules, 2026:
- 48-Hour Acknowledgment: All logistics-related inquiries, delivery escalations, and grievance communications are formally acknowledged within 48 hours.
- Resolution Period: Investigations regarding delayed, misplaced, or disputed shipments are concluded within a statutory maximum of 30 days.
- National Consumer Helpline (NCH) Convergence: Khazana Stores Pvt. Ltd. participates in the grievance convergence framework of the Department of Consumer Affairs, Government of India. Consumers may also log shipping disputes via the NCH portal (consumerhelpline.gov.in).
Logistics & Support Desk:
Khazana Store: Ahmedabad, Gujarat, India
Primary Courier Partner: Maruti Courier Services
Shipping Support & Claims: info@khazanastores.com
Account Administration: khazanastores@gmail.com
Official Web Portal: https://khazanastores.com