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Continue ShoppingRefund and Returns Policy
Return, Refund, Cancellation & Import Disclosure Policy
Effective Date: September 15, 2026
Entity: Khazana Stores Pvt. Ltd. https://khazanastores.com
Khazana Stores Pvt. Ltd. curates and sources high-value, exclusive lifestyle decor and luxury furniture from verified international artisans across the globe. In accordance with the Consumer Protection (E-Commerce) (Amendment) Rules 2026, Google Merchant Center compliance standards, and trade regulations, the following terms govern all sales, imports, and order processing on our platform.
- 1. Showcase-Only & Showroom Catalog (Offline Items)
• Catalog Display Notice: Certain luxury designer furniture pieces directly imported from Spain, along with exclusive handcrafted architectural decor imported from Thailand and Vietnam, are displayed online strictly for visual showcase and offline catalog inquiry purposes.
• No Direct Cart Checkout: These specific pieces are not available for direct electronic sale or website cart checkout.
• Consultations: Inquiries submitted for these showcase pieces facilitate private showroom appointments or custom quotation discussions. All sales agreements for these pieces are concluded strictly offline.
- 2. Country of Origin & Importer Declarations
Under the statutory 2026 e-commerce import regulations:
• Importer Identity: Khazana Stores Pvt. Ltd., India.
• Countries of Origin: Displayed decor and furniture items originate from Spain (Designer Furniture) and Thailand & Vietnam (Handcrafted Architectural Decor).
• Individual country of origin declarations are explicitly indicated on each product specification card.
- 3. Strict “No Return, No Exchange, No Refund” Policy
For products made available for direct online purchase, orders are individually allocated and imported under specialized customs and international freight logistics:
• All Online Sales Are Final: Due to high transit weight (exceeding 1 kg+), fragile craftsmanship, and cross-border customs clearance, we do not accept returns, exchanges, or issue refunds once an order is confirmed and shipped.
• Returns are not accepted for subjective aesthetic preferences, minor natural material variations in hand-finished decor, or change of mind.
• Payment Terms: We operate strictly on a prepaid basis (Credit/Debit Cards, Net Banking, UPI). Cash on Delivery (COD) is not accepted.
- 4. In-Transit Damage Coverage (Transit Protection)
Every parcel dispatched is insured against transit mishandling. In the rare circumstance that an item arrives broken, damaged, or defective:
• Reporting Window: You must report the issue within 48 hours of delivery by emailing info@khazanastores.com.
• Mandatory Documentation: Your email must include your Order ID, high-resolution photos of the damaged piece, and an unedited continuous unboxing video clearly displaying the courier shipping label and the condition of the inner packaging.
• Resolution: Upon verification by our claims desk, we will dispatch an identical replacement (subject to stock availability) or issue a complete refund / credit note. Claims submitted after the 48-hour window or without unboxing footage will not be entertained.
- 5. Order Cancellation Window
Order cancellation requests are accepted strictly within 2 hours of placement by emailing info@khazanastores.com. Once the 2-hour window lapses, orders are automatically routed to international packing, allocation, and logistics handling, after which cancellations are no longer possible.
- 6. Statutory Grievance Redressal & National Consumer Helpline (NCH)
• 48-Hour Acknowledgment: Every query, return claim, or dispute submitted to our support desk is assigned a unique tracking ticket and acknowledged within 48 hours.
• Resolution Period: All grievances are investigated and resolved within a maximum of 30 days (1 month).
• National Consumer Helpline Convergence: Khazana Stores Pvt. Ltd. is officially aligned with the National Consumer Helpline (NCH) Convergence Framework under the Department of Consumer Affairs, Government of India. Consumers may also register or track complaints via the official NCH portal (consumerhelpline.gov.in) or the NCH Mobile App.
- Customer Support & Claims Desk:
• Claims & Support Email: info@khazanastores.com
• Administrative Desk: khazanastores@gmail.com
• Official Website: https://khazanastores.com